We ship items internationally via EMS, AIR, SAL, or Surface!
tenso.com offers the following shipping methods.
Recommended!
Our most recommended shipping method.
The fastest international shipping service.
Coming with tracking and full insurance (up to 2,000,000JPY) for peace of mind.
Fees are relatively high since posts will be sent by air. It is the next fastest method after EMS.
Two varieties of AIR are available, depending on weight and size of your package.
* In the case of Small Package, we automatically add a tracking number (registered)
Faster than surface mail while the cost is lower than airmail.
This is a service where international mail is handled as surface mail in both Japan and the destination country and as airmail between the two countries.
Two varieties of SAL are available, depending on the weight and size of your package.
* In the case of Small Package, we automatically add a tracking number (registered)
This is the cheapest and slowest shipping method.
Sent by surface. While delivery takes 1 to 3 months, depending on the distance to its destination.
Surface mail is primarily used for sending large or heavy and non-fragile items.
* Fragile or delicate items are not recommended for surface mail shipping.
This is an express service provided by a major international delivery company.
An express service that provides speedy and reliable transportation by one of the world's largest international transportation and logistics companies.
ECMS is a reliable and economical shipping method to Asian countries and the USA.
ECMS is an international delivery corporation with reasonable shipping price and easy-to-use service.
tenso.com currently supports shipments to Taiwan, South Korea, Hong Kong, Singapore, the United States, Australia, and Malaysia.
Only available for packages shipped to Taiwan.
Shipping by EMS from Japan to Taiwan, then delivered to designated FamilyMart stores.
The service will allow customers to collect their purchases on their own schedule with 24-hour convenience store.
From 1,000 yen per kg! Affordable, Taiwan-only shipping method.
This is an easy and reasonably priced transportation service that can arrive in as little as one week.
Home delivery and convenience store pickup are available.
About the conditions for each shipping method (size, weight, insurance coverage, tracking)
| Max Weight | 30kg (30,000g) |
|---|---|
| Max Length | 1.5m or less |
| Max Length plus girth | 3.0m or less |
* Depending on the country, the maximum may be different. Please check using our Shipping Fee Calculator
Coverage included free - Up to 20,000yen
Coverage - 50yen for each additional 20,000yen
For example, 100,000 yen of coverage costs 200 yen.
It is based on the actual price of each product so that false declaration is strictly prohibited by Japan Post.
Additionally, the maximum amount of compensation will be the declaration value when it is even less than the actual value.
Please use the page below to track your parcel.
* The information available may vary by country.
AIR (Airmail) / SAL (Economy Airmail) / Surface (Seamail)
| Max Weight | 30kg (30,000g) |
|---|---|
| Max Length | 1.5m or less |
| Max Length plus girth | 3.0m or less |
* Depending on the country, the maximum may be different. Please check using our Shipping Fee Calculator
Insurance coverage is listed in the table below.
Coverage about that amount cannot be purchased. If your item breaks or is lost, you will not receive any compensation above that amount. For that reason, we recommend EMS.
| Weight | Price |
|---|---|
| - 5kg | 11,160yen |
| 5kg - 10kg | 15,170yen |
| 10kg - 15kg | 19,190yen |
| 15kg - 20kg | 23,200yen |
| 20kg - 25kg | 27,220yen |
| 25kg - 30kg | 31,230yen |
Please use the page below to track your parcel.
Please use the page below to track your parcel.
The maximum weight for these packages is 2 kg.
Shipping Methods: AIR (Airmail) / SAL (Economy Airmail)
| Max Weight | 2kg (2,000g) |
|---|---|
| Max Length | 60cm |
| Length + Width + Depth | 90cm |
* Depending on the country, the maximum may be different. Please check using our Shipping Fee Calculator
Coverage included free - Up to 6,000yen.
Coverage about that amount cannot be purchased. If your item breaks or is lost, you will not receive any compensation above that amount. For that reason, we recommend EMS.
By adding registration, you receive a tracking number.
Please use the page below to track your parcel.
Please use the page below to track your parcel.
Only available for packages shipped to Taiwan.
| Max Weight | 9kg（9,000g） |
|---|---|
| Longest two sides | 45cm, 30cm |
| Maximum size of each side | 30cm x 30cm x 45cm |
| Length + Width + Depth | 105cm or less |
Compensation service is NOT available.
Therefore, the shipping of fragile items or expensive electric appliances is not recommended.
Delivery via EMS from Japan to Taiwan. The shipping status can be tracked through following page.
After arriving at designated FamilyMart stores, a SMS notification will be sent to customers.
* Your mobile phone number is required when choosing a FamilyMart store from your tenso.com My Page.
https://trackings.post.japanpost.jp/services/srv/search/input (EMS tracking service)
