For package using ECMS for delivery | Forwarding service connecting overseas customers and Japanese online stores [tenso.com]

For package using ECMS for delivery

Available countries

South Korea, Taiwan, Hong Kong, Singapore, the United States, Australia, Malaysia

Requirements in common

  • ・Maximum weight: 30kg (30,000g)
  • ・ECMS can not be used for packages with declared value under 500JPY or more than 200,000JPY
  • ・Packages containing Alcoholic beverages, Food/food related items, personal/confidential correspondence, medicine, cosmetics, pet related products, lithium batteries or tires with wheels can not be applied for this service.
  • ・PO BOX address is not applicable for ECMS service.
  • ・Since it is necessary to confirm the invoice contents, it will take 3-4 business days from payment to shipping.

* Since there is no insurrance for ECMS, we suggest you to refrain from shipping valuable or easily damaged products.

Condition and sizes of each country

Hong Kong Estimated delivery: 7 days
Maximum length: within 150cm
Total of 3 dimensions (length + width + height): within 170cm
Taiwan Estimated delivery: 7 days
Maximum length of the two longest sides: 80cm, 60cm
Total of 3 dimensions (length + width + height): within 170cm
For packages shipping to Taiwan, registration of the name on recipient's ID card is required. Please refer to here for details.
ECMS is not available for shipping ceramic products that are made in China.
Korea Estimated delivery: 7 days
Maximum length: within 100cm
Total of 3 dimensions (length + width + height): within 160cm
Electrical appliances with communication function such as smart phones and walkie talkies/handheld transceivers can not be shipped by ECMS.
* Simplified customs clearance amount range: 150USD (about 15,000JPY) or less. Import duties may be applied if the total amount of the contents exceeds 150USD.
You will need to enter the 12-digit PCCC numer follows "P".
If you do not have a PCCC, please issue it from here or use another delivery service.
Singapore Estimated delivery: 7 days
Maximum length: within 100cm
Total of 3 dimensions (length + width + height): within 170cm
Communication equipments and media (CD, DVD etc.) products cannot be shipped via ECMS.
* Simplified customs clearance amount range: 400SGD (about 30,000JPY) or less. Import duties may be applied if the total amount of the contents exceeds 400SGD.
USA Estimated delivery: 14 days
Maximum length: within 81cm
Total of 3 dimensions (length + width + height): within 167cm
Packages including tableware, massagers, eyeglasses / sunglasses, contacts, watches, and automobile-related parts cannot be delivered by ECMS.
* Simplified customs clearance amount range: 800USD (about 80,000JPY) or less per day per receiver. Import duties may be applied if the total amount of the contents exceeds 800USD.
* Partial areas in the United States are not applicable for ECMS service.
Australia Estimated delivery: 5-10 days
Maximum length: within 105cm
Total of 3 dimensions (length + width + height): within 170cm
* Simplified customs clearance amount range: For invoices valued below AUD 1,000 (approximately 95,000 yen). If the value exceeds AUD 1,000 for simultaneous clearance, a formal entry fee of AUD 150 will be charged.
If you would like to ship multiple packages with a total value of AUD 1,000 or more via ECMS, we recommend delaying the payment by about 2 to 3 days.
Ceramics may be subject to customs inspection, so please confirm with your customs office before purchasing.
Malaysia Estimated delivery: 7-11 days
Maximum length: within 160cm
Total of 3 dimensions (length + width + height): within 170cm
* The declared value of all contents has to be within 200,000 yen. If the total declared value exceeds 200,000 yen, ECMS cannot be used.
ECMS cannot be used for electronic products.

Fees

Handling Fee

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ECMS Shipping Fee

* Usage fee of optional services such as consolidation service and special packaging will also be included in the ECMS billing.

Please click here

Handling Fee

The handling fee is determined based on the actual weight of the package.

Click here for information on handling fee

ECMS Shipping Fee

ECMS shipping charges are determined by the volumetric and actual weight of the package.

* Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000

The heavier between the volumetric weight and the actual weight (kg) is applied as the weight when calculating the shipping fee, and the price in the table below is determined based on this weight.

ECMS Shipping fees

Shipping Areas

South Korea, Taiwan, Hong Kong, Singapore, the United States, Australia, Malaysia

Estimated Shipping Costs

Please check the shipping quotation tool for the ECMS price list. You will find all available shipping methods and rates.

Shipping Fee Calculator

EMS, AIR, SAL, Surface are available.
Check sizes and weight limits for shipping to your country.