Thank you for using tenso.com.

Starting from February 1th, 2023, the amendment of Singapore's Goods & Service Tax (GST) will be applied.
With the change, packages bound to Singapore will be charged for GST fee at tenso.com.

For further information on GST, please check Inland Revenue Authority of Singapore website.
(→https://www.iras.gov.sg/taxes/goods-services-tax-(gst)/consumers/gst-on-imported-low-value-goods)

For products are services that are applicable to GST, please check the link below.
https://www.tenso.com/en/static/guide_sg-gst_index

We apologize for any inconvenience caused by these changes. Thank you for your understanding.

Thank you for using tenso.com.
Japan Post has announced that deliveries to the following countries/regions have been resumed from 20th Jan. 2023. (Fri).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2023/0119_01_en.html

Country/Region: UK, Germany
Shipping method: AIR/International Parcel

Country/Region: Austria, Sweden, Czech Republic, Denmark, Norway, Hungary, Poland, Lithuania
Shipping method: EMS, AIR/International Parcel

Country/Region: Tunisia, Monaco
Shipping method: AIR/International Parcel, AIR/Registered Small Package

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using our service.

For catalogue, DM, postcard, Christmas/New Year greeting cards from sellers, please kindly note that we would not register these kinds of postal items into customers' accounts directly.
If you would like to receive yours, please kindly contact our Customer Service with the following information after your item arrives at our warehouse.

1.Receiver name:
2 Sender:
3.Insert your TS number: YES/NO
4.Reference photo/link:
5.Delivery date:
6.Fanclub membership number: (if you are receiving from a fanclub)

We thank you for your understanding and cooperation in advance.
Please do not hesitate to contact us if you have any other questions or concerns.

【Contact Us】
https://www.tenso.com/en/inquiry

The cutoff date for the following services within 2022 is as below.
All times are listed in Japan Standard Time.

・Receiving/Registering packages:
For packages which arrive at our warehouse by Thursday December 29th, 2022.

・International shipment(EMS, AIR, Seamail):
For payments made by Thursday December 29th, 2022.

・International shipment(DHL):
For payments made by Monday December 26th, 2022.

・International shipment(tenso Air Delivery Taiwan/ECMS):
For payments made by Friday December 23rd, 2022.

・Package Consolidation service :
For applications made by Thursday December 29th, 2022.

Please be noted that all application/arrival of packages after the above-mentioned date will be corresponded from Wednesday January 4th, 2023 sequentially.

Tenso customer support will operate as usual. If you have any question or concerns, please contact us.
*Depending on the contents of the inquiry, the time for reply may be delayed.

[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.
Japan Post has announced that deliveries to the following countries/regions have been resumed from 9th Dec. 2022. (Fri).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2022/1208_01_en.html

Country/Region: Brazil
Shipping method: AIR/International Parcel, AIR/Registered Small Package

Country/Region: Cambodia, Costa Rica, United Arab Emirates
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Country/Region: Laos
Shipping method: EMS, AIR/International Parcel

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been resumed from 18th Nov. 2022 (Fri).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2022/1117_01_en.html

Country/Region: France
Shipping method: AIR/International Parcel

Country/Region: Guam, Saipan
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.
[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

Japan Post has announced that deliveries to the following countries/regions have been resumed from November 2, 2022 (Wednesday).

Japan Post Notification Page:
https://www.post.japanpost.jp/int/information/2022/1101_01_en.html

Country/Region: India, Brazil, Chile, Peru
Shipping method: EMS

Country/Region: Canada
Shipping method: EMS, Surface Mail

Country/Region: Finland, Romania
Shipping method: EMS, AIR/International Parcel, AIR/Registered Small Package

Please refer to the following information on the Japan Post website for details on the resumption or suspension of delivery in each destination country/region, as well as the latest information on the delay of delivery to some regions.
https://www.post.japanpost.jp/int/information/index_en.html
(external site)

We apologize for the inconvenience, and appreciate your understanding.
Please do not hesitate to contact our Customer Support, if you have any questions and concerns.

[Customers support team]
https://www.tenso.com/en/inquiry

Thank you for using tenso.com.

We have just been informed by Japan Post that due to new coronavirus infections, from September 9, 2022 (Friday), they will temporarily stop accepting the following international packages addressed to the Australia.

Surface Mail
（* SAL international packages and small packages are no longer accepted）

Notice from Japan Post(external site)
https://www.post.japanpost.jp/int/information/2022/0908_01_en.html

International mail service availability chart(external site)
https://www.post.japanpost.jp/int/information/overview_en.html

Until Japan Post resumes the above shipping methods, customers are able to ship the packages via EMS, AIR(Small Package with Tracking) and DHL.We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

We will also notify you as soon as we receive any further updates from Japan Post.
If you have any questions, please feel free to contact our Customer Support.

We have received an update from Japan Post that the temporaril18y suspension for international packages from Thursday, April 2, has resumed for some countries.

・Operations resumed as of: Wednesday, September 7, 2022
Countries/regions that have resumed operations for EMS: Germany
Countries/regions that have resumed operations for AIR: Luxembourg

・Operations resumed as of: Friday, July 29, 2022
Countries/regions that have resumed operations for EMS, and Surface Mail:
China
Countries/regions that have resumed operations for EMS, AIR, and AIR/International Parcel:Australia

・Operations resumed as of: Friday, July 15, 2022
Countries/regions that have resumed operations for EMS, AIR, and AIR/International Parcel:
Saudi Arabia, Bangladesh

・Operations resumed as of: Friday, July 1, 2022
Countries/regions that have resumed operations for EMS :United Kingdom
Countries/regions that have resumed operations for EMS and AIR flights:
Netherlands, Italy, Greece, Israel

・Operations resumed as of: Wednesday,June 10, 2022
Countries/regions that have resumed operations for EMS :France

・Operations resumed as of: Wednesday,June 1, 2022
Countries/regions that have resumed operations for AIR flights:UAS

・Operations resumed as of: Friday, May 20, 2022
Countries/regions that have resumed operations for EMS and AIR flights:
Ukraine, Belgium, Mongolia

・Operations resumed as of: Wednesday, March 18, 2021
Countries/regions that have resumed operations for EMS and AIR flights:Maldives

・Operations resumed as of: Friday, February 26, 2021
Countries/regions that have resumed operations for EMS and AIR flights:
Ireland,Ukraine,Argentina,Nepal,Pakistan,Morocco

We are afraid that the countries and regions other than the above mentioned are temporarily suspended.

If it is the country/ region besides the above mentioned list, international shipping is still been suspended. Please refer to this notice for the countries affected by the suspension of the Japan Post.
https://www.post.japanpost.jp/int/information/overview.html

For other countries/regions, we will inform you again on the tenso.com website as soon as there is an update from Japan Post.

Please do not hesitate to contact us if you have any other questions or concerns.
[Customers support team]
https://www.tenso.com/en/inquiry
We apologize for any inconvenience caused this time, and we kindly ask for your understanding.

2022년 8월 15일 (월)에 시스템 점검을 실시하는 관계로, 아래 시간대에는 tenso.com 사이트 접속이 불가능합니다.
고객님께 불편을 끼쳐 드려 대단히 죄송하지만, 모쪼록 양해 부탁드립니다.

■사이트 점검 일시：2022년 8월 15일 (월) AM3:30 ～AM8:00（일본 시각）예정

※작업 상황에 따라、시간이 다소 변경될 가능성이 있습니다.
위의 점검 시간에는, tenso.com 사이트 내 모든 기능의 이용이 불가능합니다.
죄송하지만, 해당 시간대를 피하여 이용해주실 수 있도록 협력 부탁드립니다.

tenso.com을 이용해 주셔서 진심으로 감사 드립니다.

최근, 코로나 바이러스의 감염 확산 및 우크라이나 사태의 영향으로, 계속해서 항공 회사의 운송 중지, 항공편 감소와 국제적인 원유값 폭등 등의 문제가 발생하고 있어, 각 물류업체들의 긴급 사태 추가금, 연료 추가금 또한 상승하고 있는 추세입니다.

위 상황에 따라, 고객님께는 대단히 죄송스럽습니다만, 2022년 8월 1일 12시 (일본 시각)부터 ECMS의 국제 배송 요금을 개정하게 되었습니다.
개정 후의 요금은 이쪽에서 확인해 주시기 바랍니다.
https://media.tenso.com/guide/ecms2207/kr/announcement.html

고객님께 부담을 드리게 되어 대단히 죄송합니다만, 모쪼록 너른 이해 부탁 드립니다.
궁금한 점이 있으시면 tenso.com고객센터로 언제든지 문의해 주시기 바랍니다.

tenso.com을 이용해 주셔서 진심으로 감사 드립니다.

최근, 코로나 바이러스의 감염 확산 및 우크라이나 사태의 영향으로, 계속해서 항공 회사의 운송 중지, 항공편 감소와 국제적인 원유값 폭등 등의 문제가 발생하고 있어, 각 물류업체들의 긴급 사태 추가금, 연료 추가금 또한 상승하고 있는 추세입니다.

위 상황에 따라, 고객님께는 대단히 죄송스럽습니다만, 2022년 5월 10일 16시 (일본 시각)부터 DHL의 국제 배송 요금을 개정하게 되었습니다.
개정 후의 요금은 이쪽에서 확인해 주시기 바랍니다.
https://media.tenso.com/guide/dhl2204/kr/announcement.html

고객님께 부담을 드리게 되어 대단히 죄송합니다만, 모쪼록 너른 이해 부탁 드립니다.
궁금한 점이 있으시면 tenso.com고객센터로 언제든지 문의해 주시기 바랍니다.

2022/4/29(Fri)～2022/5/5 (Thurs) is Golden Week Holiday in Japan. During this period, tenso.com will operate as usual.

However, there may be delays in deliveries due to the holidays for some sites. For further information, please check with each site directly.

【Regarding Customer Support Office Hour】
Customer support will operate during the holidays (except for Saturday and Sunday).
※Depending on the contents and order of the inquiries, the time for reply may be delayed.
We kindly ask for your understanding.

【Regarding Shipment】
International Shipment
・ Japan Post: Operate as usual during the holiday period (except for Sunday).
For the current delivery status of each country and region, please kindly refer to the below announcement {Regarding the suspension of postal services by Japan Post to certain countries and regions (Updated on 2022/04/22)}.

・ DHL: Shipping fee paid on 2022/4/27(Wed) and 2022/4/28(Thu) will be shipped on 2022/5/2(Mon).
Payment made after the above date will be shipped in sequence after Golden Week Holiday.

・ECMS: Operate as usual.
As it is necessary to check on the invoice of each package, the delivery date will be the next 3-4 business days after the payment date.

Domestic shipment
・Japan domestic shipment: Operate as usual during the holiday period.
Delivery delay may happen to large packages.

We apologize for the inconveniences and your understanding is highly appreciated.

Thank you for using tenso.com.

We have just been informed by Japan Post that due to new coronavirus infections, from April 22nd, 2022 (Froday), they will temporarily stop accepting the following international packages addressed to the China.

EMS
AIR International Parcel
Surface Mail
（* SAL international packages and small packages are no longer accepted）

Notice from Japan Post(external site)
https://www.post.japanpost.jp/int/information/2022/0421_01.html

International mail service availability chart(external site)
https://www.post.japanpost.jp/int/information/overview_en.html

Until Japan Post resumes the above shipping methods, customers are able to ship the packages via AIR(Small Package with Tracking) and DHL.We apologize for the inconvenience caused this time and we wish to express to you our gratitude for your patience and understanding.

We will also notify you as soon as we receive any further updates from Japan Post.
If you have any questions, please feel free to contact our Customer Support.

Thank you for using tenso.com.

In accordance with the increasing cost of FamilyMart Pickup Service, we regret to announce that FamilyMart pickup fee is going to change as the following.

■Date to apply new fee: April 20th, 2022, noon (JST)
■Original pickup fee: 200JPY
■New pickup fee: 250JPY

We are sorry for the inconveniences caused by this, and look forward to your continuous support for tenso.com.

Please do not hesitate to contact our customer support if you have any further concerns.